- Go the Fees page
- Click the desired connector button
*If necessary, check the box to "Overwrite these with new values" next to the changed values. (This is needed
if you already synced assets but want the updated values to be used for billing.)
*Repeat the steps above for each connector if you have more than one.
- Click Sync Transactions
- Click the desired connector button
- Click Apply Changes
- Review the asset values and fees for accuracy
We suggest the steps below as part of the review. If you find issues, you can search our articles for help in resolving them.
1. Click on the “Assets as of” column header to sort the list and see if any asset values are as of an incorrect date
*The “Assets as of” date should usually be the last day of the prior period. Note that most custodians and
connectors don’t send data on weekends or holidays so the last business date may be used rather than the
last date of the period.
2. Click on the “Billable Assets” column header to sort the list and see if any clients are missing assets or fees
*This article can help you resolve issues for missing asset values.
3. Click on the “Fee” column header to sort the list and see if any clients are missing assets or fees
*This article can help you resolve issues for missing fees.
4. Click on the grey flag icon in the grey filter bar and filter to see remaining red
*Refer to this article for how to resolve flags/alerts. Do NOT just hit “Mark as Complete” if a client who should
be billed has no fee calculated.
5. Check the Total Fees in the top right of the screen
- Go to the Invoices page
*Zip file will contain a PDF invoice for all non-blocked clients with a fee.
- Save this file to keep a static record of your billing
- Go to the Payments page
*A default custodian will be highlighted in Blue.
*Repeat the steps below for each custodian if you have multiple.
- Submit that payment file to your custodian to get paid